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Put away the calendar and use a formula

In this tutorial I am going to show you how to calculate the difference in hours/days/working days between two sets of dates. Put away our calendar/s and learn how to use these formulas instead. You can download the completed file here You can view the video...

How to analyse Case time duration in Excel

I was recently asked by a participant in a class for some help with analysing case time duration – basically what was the average time duration from the opening of a support case to it being closed off and what time band it fell into. This required the use of...