by admin | May 6, 2021 | Case Studies - How To
In this tutorial I am going to show you how to calculate the difference in hours/days/working days between two sets of dates. Put away our calendar/s and learn how to use these formulas instead. You can download the completed file here You can view the video...
by admin | May 3, 2021 | Case Studies - How To
I was recently asked by a participant in a class for some help with analysing case time duration – basically what was the average time duration from the opening of a support case to it being closed off and what time band it fell into. This required the use of...
by admin | Apr 28, 2015 | Case Studies - How To
Anyone get that song reference? I give you a clue down the bottom of the post… Well have to say I do love my students (in a good way…not a weird way I hasten to add. :-).). I recently had a woman in class who had the following Excel conundrum… She...
